<aside> ❓
What’s the relationship between the app and the web version?
</aside>
The app and web versions share the same account data. You can log in to both with the same account and access your data seamlessly across platforms.
Membership benefits and Credits are also synced between the app and web. In the app, you can view all the generation records from the web.
<aside> ❓
What should I do if my credits are not enough?
</aside>
PixVerse provides free daily credits: • Members: 60 credits per day • Non-members: 30 credits per day
Daily credits refresh at UTC 00:00 and expire at the end of the day if unused.
You can also earn additional credits through the Rewards Center, such as by watching ads or completing available reward activities.
If you need more credits, you can also purchase additional credit packages.
<aside> ❓
What should I do if my membership or credits don't appear in my account after purchase?
</aside>
Purchases may experience a slight delay in processing. If your membership or credits haven't appeared in your account within 1-2 hours after purchase, please contact [email protected] with your receipt and account information so we can assist you.
<aside> ❓
How do I request a refund?
</aside>
All refunds for app purchases are processed through the app store where you made your purchase. Please contact your app store (like Apple App Store or Google Play) directly to request a refund.
<aside> ❓
How do I cancel my subscription?
</aside>
If you subscribed through the Google Play Store or Apple App Store, go to the Subscriptions section of the respective app store. Find PixVerse, select Manage Subscription, and follow the instructions to cancel your subscription.
<aside> ❓
How do I delete my account?
</aside>
To delete your account, go to Settings → Account → Delete Account. After deletion, your account information will remain on our servers for 5 days, during which you won't be able to log in. After this 5-day period, your account and all associated information will be permanently deleted.
If you accidentally delete your account, please contact [email protected] within 5 days and include the email address used for registration.